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The player from Japan had $32,000 confiscated by Casino-X after he had fulfilled the bonus conditions. The player had faced a demanding KYC process, which had involved three months’ worth of pay slips and a video call. Despite his compliance, the player’s account was frozen, the funds were confiscated, and the casino provided no clear reason for this action. After our team had contacted the casino, it was discovered that the penalty had been applied in error.
If you’re feeling lucky and join one of these events, you could bag a slice of a hefty prize pool. Besides cash, you can win free spins without any wagering requirements in these tournaments. Full verification is required for all players who are looking to cash out. At Joy Casino, only users who have provided a complete set of documents can withdraw winnings. You can upload these documents in your personal account under the “Verification” section.
Furthermore, there is an exciting collection of free table games to choose from. The gambling site offers various alternatives for players to deposit or wager. Popular options available include Credit/debit cards, Neteller, Skrill, Paysafecard, and EcoPayz.
As soon as the check is complete, you’ll receive a notification via email and text message. Sometimes, Joy Casino might ask a player to confirm their residence address. In that case, you should send any document that displays your personal data and your living address.
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While we’re on the subject, we may as well move straight on to the banking options that are available at Joy Casino. And more specifically, have a look at the strange way in which the casino determines how much players can withdraw. If you are eligible to make an account, then you can do so with ease and haste by using the casino’s handy social media sign up feature. And once you are registered and ready to play, you can make the most of a $2,000 first deposit bonus as well as other promotions which award free spins, cash back and loyalty points. One person is allowed to create only one account on the website.
After our intervention, the issue was resolved successfully, and he was able to withdraw the full amount. The player from Japan received an error message when he was trying to play with a bonus. The casino returned the unfinished bet caused by some technical problem to the player’s account, which in our opinion was the correct approach. When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
JoyCasino provides its players with round-the-clock support via live chat and email バカラ ルール, ensuring that assistance is readily available. Keep in mind that the support team provides support in English, Japanese, Korean and Russian. However ベラ ジョン カジノ, depending on the language, a translation tool can be used. There’s nothing more important when it comes to online casino play than being responsible with your wagering. You should never gamble with money that you cannot afford to lose and JoyCasino understands this.
